FAQ

  • Do you ship internationally?

    Unfortunately no. We currently ship only within Finland. But hopefully soon we can ship further.

  • Can the products be returned?

    Products can be returned within a 14-day window. The product must be in its original packaging and must not be used. The shipping of return product is the responsibility of the purchaser. Please consult our Returns Policy.

  • What do I do if there is a defect in the product?

    If there is a defect in the product, contact the online store's customer service by email at info@alkemiowl.com with detailed pictures of the defect. Reminder that mild scratches, chips or warpage is to be expected from the products handcrafted nature.

  • How do I pay for my order?

    Please add the product you wish to purchase through our online store and you will be able to pay with Credit Card, or direct bank transfer.

  • Are your products eco-friendly and responsibly produced?

    Absolutely. We’re committed to sustainability at every step — from sourcing materials to manufacturing and packaging. We prioritize recycled, renewable, and responsibly certified materials whenever possible, and we partner with suppliers who meet strict ethical and environmental standards.

    A very small percentage of our products may include a minimal amount of non-eco-friendly materials, such as paraffin, when no practical sustainable alternative is available at the time. We are fully transparent about these cases and continuously explore better options as they become accessible. If these materials are added, it will be stated in the product descriptions.